The fact that a discount code does not work can be due to the following things:
- Discount codes cannot be combined and you can therefore only use one discount at a time.
- You cannot use a discount code on already reduced items
- If an old discount code remains and you want to change, you need to clear cookies/history and then reload the page
- Don't forget to press the box with "OK" to activate your discount code
- You may have ended up on a page for a country where your code is not active. Double check that you have selected the correct country in the country selector that you will find in the menu on the left
If none of the reasons above help, please contact our customer service.